General Terms and Conditions
Article 1 - Definitions 
1. Entrepreneur / TCGLegends: The legal entity offering products and/or services remotely to consumers, operating under the name TCGLegends.
2. Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
3. Distance Contract: An agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling, whereby, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for remote communication.
4. Products: All physical goods offered by the entrepreneur, including but not limited to trading card game products such as booster packs, booster boxes, elite trainer boxes, collector's products, and accessories.
5. TCG Products: Products related to Trading Card Games, including sealed and unsealed card products from, among others, Pokémon, One Piece, Yu-Gi-Oh!, and similar brands.
6. Pre-order: An order for a product that is not yet directly deliverable or available at the time of ordering, but whose delivery is expected in the future.
7. Day: Calendar day.
8. Right of Withdrawal: The consumer's option to waive the distance contract within the statutory cooling-off period.
9. Cooling-off Period: The period within which the consumer can exercise their right of withdrawal, as legally defined.
10. Delivery: The physical transfer of the product to the consumer or a third party designated by the consumer.
11. Force Majeure: All external causes beyond the entrepreneur's control, which make it unreasonable to demand compliance with the agreement from the entrepreneur, such as but not limited to delivery problems with distributors, transport disruptions, strikes, or delays at manufacturers.
12. Sealed Product: A product that has been sealed by the manufacturer or supplier with a seal, foil, or other sealing that protects the content from opening or tampering.
Article 2 - Identity of the Entrepreneur
Company Name: TCGLegends
Address: Kampstraat 57A Unit 2 6371AA Landgraaf
Email Address: info@tcglegends.nl
Chamber of Commerce (KvK) number:
VAT identification number:
Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every concluded agreement.
Deviations are only valid if agreed upon in writing.
The general terms and conditions of the consumer are expressly excluded.
Article 4 - The Offer
The offer contains a complete and accurate description of the products.
Obvious errors or mistakes do not bind the entrepreneur.
Images are indicative and may differ from the delivered product.
Article 5 - The Agreement
The agreement is concluded when the order has been placed and confirmed.
The entrepreneur may refuse or cancel an order in case of abuse, fraud, or stock problems.
Article 6 - Pre-orders
A pre-order concerns an order for a product that is not yet available for immediate delivery at the time of ordering.
All pre-orders are subject to availability and allocation by the manufacturer, distributor, and/or supplier.
If TCGLegends receives fewer products than could reasonably be expected, TCGLegends reserves the right to cancel pre-orders wholly or partially, to limit the number of allocated products per customer, or to distribute the available stock among customers reasonably at its own discretion.
For the part of an order that cannot be delivered, the consumer will receive a refund of the amount already paid. No further rights, damages, or compensation can be derived from a total or partial cancellation due to limited availability or allocation.
Stated release dates and delivery dates of pre-order products are indicative and depend on the manufacturer, distributor, and/or supplier. Delays do not give the right to compensation.
Article 7 - Right of Withdrawal and Return Conditions
7.1 Right of Withdrawal
The consumer has the right to dissolve the agreement within 14 days without giving reasons.
The withdrawal period expires 14 days after the day on which the consumer or a third party designated by the consumer, who is not the carrier, physically takes possession of the product.
To exercise the right of withdrawal, the consumer must notify the entrepreneur within the cooling-off period by means of an unequivocal statement.
7.2 Condition of the Product
The consumer must return the product in good condition and, as far as reasonably possible, in its original packaging.
For sealed products (including TCG products with factory sealing or plastic seal), the following applies:
- The product is only eligible for a full refund if the seal remains intact;
- Slight damage to the seal due to transport is not considered as opening;
- Returns are also possible if a wrong product has been delivered.
7.3 Depreciation
The consumer is liable for any depreciation of the product resulting from handling the product in a way that goes beyond what is necessary to establish its nature, characteristics, and functioning.
This applies particularly to sealed TCG products. If the seal has been broken or the product has been opened, there may be significant depreciation up to the full value of the product if the product is no longer saleable as new. Any depreciation will be deducted from the amount to be refunded.
7.4 Return Shipment and Risk
The consumer bears the direct costs of returning the product, unless otherwise agreed.
The consumer is obliged to return the product adequately packaged.
The consumer bears the risk of the return shipment until the product has been received by the entrepreneur. Loss, damage, or disappearance during transport is at the consumer's expense.
7.5 Refund
The entrepreneur will refund all payments received, including any standard delivery costs, without delay and no later than 14 days after the day on which the consumer notifies of the withdrawal.
The entrepreneur may withhold the refund until the product has been received or until the consumer has demonstrated that the product has been returned.
7.6 Exceptions and Compliance with Legislation
This article has been drawn up in accordance with the applicable European and Dutch legislation regarding consumer purchases and the right of withdrawal. If a provision conflicts with mandatory law, the legal regulation prevails.
Article 8 - Consumer's Obligations upon Withdrawal
The consumer must handle the product with care.
The product may only be assessed as it would be in a physical store.
Depreciation may be charged if further use has taken place.
Return shipment must occur within the stipulated period.
Article 9 - Costs and Refund upon Withdrawal
The entrepreneur will refund all payments, including standard shipping costs, within 14 days after notification of withdrawal.
Refunds may be delayed until the product has been received or proof of return has been provided.
Return costs are for the consumer's account.
Article 10 - Exclusion of Right of Withdrawal
Exclusion is only possible if legally permitted.
If applicable, this will be clearly stated with the product in advance.
Article 11 - The Price
All stated prices include VAT and exclude any shipping costs, unless otherwise indicated.
Prices may be changed until an order has been placed. After the agreement has been concluded, the price as stated at the time of payment applies.
Obvious errors or mistakes in price indications do not bind TCGLegends.
The price displayed at the time of ordering is the price applicable to the agreement.
Article 12 - Conformity and Warranty
12.1 The entrepreneur guarantees that the delivered products comply with the agreement, the stated product specifications, and the reasonable expectations that the consumer may have thereof.
12.2 Trading Card Game products are delivered in the condition in which they were supplied by the manufacturer or official distributor. Minor deviations in packaging, seal, printing, color, card centering, product finish, or other factory characteristics are not considered a defect, insofar as they do not affect the normal usability of the product.
12.3 The entrepreneur cannot guarantee the content of sealed products. The distribution of chances, rarity, condition, centering, value, or presence of specific cards in booster packs, booster boxes, bundles, or other sealed products is entirely the responsibility of the manufacturer.
12.4 Manufacturing defects, missing parts, or substantive shortcomings originating from the manufacturer can only be assessed in accordance with the legal rules of conformity and, if applicable, the warranty or complaint procedure of the respective manufacturer.
12.5 Warranty and conformity do not apply to damage caused by improper use, careless handling, normal wear and tear, exposure to moisture, heat, sunlight, drops, impacts, or other external causes after delivery.
12.6 If a product does not comply with the agreement, the consumer must notify the entrepreneur within a reasonable period after discovery, stating a clear description of the defect and, if reasonably possible, supporting photos.
12.7 The legal rights of the consumer with regard to conformity and consumer purchases remain fully in force.
Article 13 - Payment
Payment must be made via the offered payment methods.
The entrepreneur remains the owner of the products until full payment.
In case of non-payment, the agreement may be dissolved.
Article 14 - Delivery and Execution
TCGLegends will exercise the greatest possible care when receiving and executing product orders.
The place of delivery is the address that the consumer has provided for the order. The consumer is responsible for providing the delivery address correctly and completely.
If an order cannot be delivered due to incorrect, incomplete, or illegible address details, the risk thereof lies entirely with the consumer. Any additional costs, such as return shipments, storage costs, or re-shipment costs, will be borne by the consumer.
Address changes are only valid if they are communicated in a timely and written manner before the order has been shipped.
TCGLegends will execute accepted orders with due speed, but no later than within the indicated delivery time as stated with the product, unless otherwise agreed. If delivery is delayed or an order can only be executed partially, the consumer will be notified of this as soon as possible.
In case of delivery delay, the consumer is not entitled to compensation, unless otherwise stipulated by law.
If an order is returned to TCGLegends due to non-collection or refusal of the shipment and the consumer waives re-shipment, TCGLegends has the right to deduct the actual shipping, return, and any administrative costs incurred from the amount to be refunded, insofar as legally permitted.
If a consumer reports that an order has not been received, TCGLegends reserves the right to have an investigation carried out by the relevant carrier. The consumer is obliged to cooperate fully with such an investigation and to provide the information requested by TCGLegends or the carrier in a timely manner. As long as the investigation by the carrier is ongoing, TCGLegends may suspend the handling of the report. After receiving the outcome of the investigation, TCGLegends will provide an appropriate solution within a reasonable period if it appears that the shipment was not delivered correctly. If the investigation shows that the shipment was delivered to the specified delivery address or was marked as delivered by the carrier, TCGLegends may request additional information or evidence from the consumer before further measures are taken.
The consumer must report non-receipt as soon as possible, but no later than 14 days after the expected delivery date, to TCGLegends.
The risk of damage or loss of products passes to the consumer at the moment of delivery to the consumer or a previously designated third party.
If tracking data from the carrier shows that a shipment has been delivered to the specified delivery address, delivery is considered successfully executed, barring proof to the contrary.
Article 15 - Force Majeure
The entrepreneur is not liable in case of force majeure.
This includes, among other things, delivery problems, transport disruptions, and allocations at TCG distributors.
In case of force majeure, delivery may be suspended or canceled without compensation.
Article 16 - Complaints Procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the execution of the agreement must be submitted to the entrepreneur within 2 months, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
In case of complaints, a consumer must first turn to the entrepreneur. If the webshop is affiliated with WebwinkelKeur and in case of complaints that cannot be resolved by mutual agreement, the consumer must turn to WebwinkelKeur; they will mediate free of charge. Check if this webshop has an active membership via the WebwinkelKeur Member List.
If a solution is still not reached, the consumer has the option to have their complaint handled by the independent dispute committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee.
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified, the entrepreneur will, at its discretion, replace the product, repair it as far as possible, offer appropriate compensation, or fully or partially refund the purchase amount.
Article 17 - Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. This also applies if the consumer resides abroad.
The Vienna Sales Convention does not apply.
Article 18 - The Agreement, Security, and Live Testing
The agreement is concluded at the moment of the consumer's acceptance of the offer and compliance with the conditions set therein, subject to the provisions of paragraphs 3 and 4 of this article.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.
To keep the webshop safe, fair, stable and transparent, the entrepreneur continuously innovates in the field of e-commerce architecture. The entrepreneur reserves the right to actively test in production and implement technical adjustments, especially during periods of high web traffic (such as during popular releases or drops). If an order demonstrably resulted from a technical malfunction, exploit, or error directly related to this active test environment or extreme server load, the entrepreneur has the right to dissolve the agreement and refund the payment.
Within legal frameworks, the entrepreneur may investigate whether the consumer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or application, stating reasons, or to attach special conditions to its execution.
